Marketing & Communications Policy
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TourIts sends marketing messages, such as travel tips, news and offers, only if you opt in, and you can opt out at any time. Service messages about your account, security and subscription are separate and are sent when needed. We never sell your contact details.
1. Types of messages
- Service messages: account confirmation, password resets, security alerts, subscription receipts and reminders (3 days and 1 day before renewal or expiry, and on the expiry day), and important changes to our terms. These are part of providing the service.
- Feature notifications: end-of-day trip recaps, reminders to rate an exchange within 24 hours, and Pro fair-exchange alerts. You control each of these in Settings → Notifications.
- Marketing: travel tips, product news, surveys and offers, by push notification or email. Sent only with your consent.
2. Opting in
Marketing is off by default. You can opt in by turning on “News & offers” in Settings → Notifications or by ticking an unticked box when you create an account. We record when and how you gave consent. Push notifications also require your device-level permission.
3. Opting out
You can withdraw consent at any time, free of charge:
- Turn off “News & offers” in Settings → Notifications.
- Tap “Unsubscribe” in any marketing email.
- Turn off TourIts notifications in your device settings.
- Email support@tourits.app.
We process opt-outs promptly and within the time required by law (for example within 10 business days under US CAN-SPAM). You will still receive necessary service messages.
4. Personalisation
If you opt in, we may tailor marketing to your preferences in the app, such as your destination, language or plan (for example tips for your upcoming destination). We do not use sensitive information, such as your faith preference, for marketing, and we do not buy data about you from third parties.
5. Frequency and quiet hours
We aim to keep marketing infrequent and relevant, typically no more than 2 marketing messages per month. We avoid sending push notifications at night in your local time, except for messages you scheduled yourself, like the trip recap.
6. Email delivery providers
Account emails, such as sign-in confirmations and password resets, are sent by Supabase, our authentication provider. We do not currently send marketing emails. If we start, we will use an email delivery provider (for example Resend) that processes your email address on our behalf under a data processing agreement, and we will name it in the Privacy Policy before the first send. Marketing emails may contain a technical indicator that tells us whether they were opened; we do not use it for cross-site tracking.
7. We never sell your contact details
We do not sell, rent or share your email address or device token with third parties for their own marketing.
8. Contact
TourIts is operated by Liam Abu, an individual based in Israel.
Email: support@tourits.app
A postal address for legal notices is available on request by email.