Delete your TourIts account

In the app

1. Open TourIts and go to Settings.
2. Tap Account (you can also get there from Settings → Privacy & data).
3. Under Danger zone, tap Delete my account and confirm.

Your account is deleted immediately and you are signed out.

By email (without the app)

Email support@tourits.app from the email address linked to your account, with the subject “Delete my account”. We may ask you to confirm the request from that address, and we complete verified requests within 30 days.

What is deleted

• Your account: email address and password hash.
• Synced data: profile preferences, packing lists, trips, stops, notes and settings.
• Subscription records linked to your account, except where we must keep transaction records by law.
• Ratings, comments and exchange store reports linked to you (see section 5).
• All TourIts data on the phone you delete from, including proof recordings.

Data on other devices where you were signed in is removed the next time those devices connect, or you can delete it there with “Delete all data on this phone”.

What may be kept

• Anonymised exchange data: to keep store fairness scores accurate, the rate, time and store location of your past reports may be kept in a form that is no longer linked to you or your account. Your comments are deleted.
• Legal records: transaction and tax records required by law, for the period required.
• Backups: deleted data may remain in encrypted backups for up to 90 days before being overwritten. It is not used during that time.
• Security logs: kept for a short period for security and fraud prevention.

Subscriptions are not cancelled automatically

Deleting your TourIts account does not cancel an App Store or Google Play subscription. Please cancel it in your store settings to avoid further charges. Test mode subscriptions end automatically when the account is deleted.

Guest data on your phone

Guest data exists only on your phone.

• Automatic: it is deleted 7 days after you started using TourIts as a guest.
• Immediately: open Settings → Privacy & data, tap “Delete all data on this phone” and confirm. Your packing lists, trips, checks, recordings and settings are permanently erased from the phone.

Uninstalling the app also removes this data.